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National Lottery issue

TomCann96
Investigator
Investigator

National Lottery App and Online

Sign in to the app, try to purchase ticket, tells me "You are Offline" 

Re-sign in, re attempt, again signs me out, says I'm offline check Internet.

Tried on Google, done exact same.

My signal is absolutely fine!

My parental access is 18+ too

80 REPLIES 80
onetoone
Contributor
Contributor

100%  It's EE family control causing the issue, I was on 13+ setting and lately NO INTERNET CONNECTION only ever shows! I turned OFF setting and hey presto! I then reset to 13+ and NO INTERNET SHOWS AGAIN ALWAYS, but the problem needs sorting with EE family control background settings as there was never an issue over the years with having setting on 13+. Gambling is on the blocked list for 13+ but the lottery app was never an issue over the years, I prefer to keep it on 13+ so to access app I need to turn WiFi on my pixel 8a and that works ok. 

Hope this helps.

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