National Lottery issue

[TomCann96]

National Lottery App and Online

Sign in to the app, try to purchase ticket, tells me "You are Offline" 

Re-sign in, re attempt, again signs me out, says I'm offline check Internet.

Tried on Google, done exact same.

My signal is absolutely fine!

My parental access is 18+ too

[TheBH]

No worries. I wasn’t aware I had a content lock. I had been having the problem for months and it worked for me and is still working. 

[LukaszB]

I have exactly same issue. It occurred few days ago. Before everything was working fine but not now. 

[Rach_H]

Hi @LukaszB,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Are you able to access every other page without any issues?

Rach

[LukaszB]

Yes and today to check again I was able to buy nl ticket. I really don't understand why I was not able for few days, I changed nothing and suddenly everything is working fine. But that issue is really wired.

[Rach_H]

I'm glad to hear that this is sorted for you now @LukaszB.

Rach

[Saint1964]

Ive previously had the same issue with no resolution, however, after the new lottery upgrade last weekend, everything is fine. I can now get on the lottery app at anytime, so the issue was with Mational lottery and not EE.

[Saint1964]

I had the same issue with no resolution however since the new national lottery update last weekend, the issue has been resolved. 

[Ant5000]

Yes. This started happening to me and a relative from Saturday 21 February 2026.  Both use EE. It was OK before that and is OK on a laptop. Have the changes made by The National Lottery in January 2026 automatically affected EE settings?