My phone won’t work abroad

[Dav78]

I’m currently in Cyprus and my phone won’t work. I have roaming enabled on my account, I’ve tried every different network but still nothing. My wife and sons phones on the same account work fine. I really need it for work purposes, trying to speak to someone at EE is impossible. I’ve also tried rebooting it several times and still nothing. 
Please help

[AnnaM12345]

Hi, I'm afraid I've already been on chat 4 times now, and they just send me round in circles - turn it off / disable auto-network selection etc.

Is there a number that I can call please to speak to someone in the UK please?

Many thanks
Anna

[Katie_B]

Hi @AnnaM12345. 

I completely understand.

Yes of course, our customer care team can be contacted on +44 7953 966 250.

Please ask the team to try increasing your spend cap to see if this allows roaming. 

Katie