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My phone tells me different to My EE

raeraegreen13
Visitor

‎11-09-2023 09:29 PM

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gone, was it a limited offer? 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2023 10:08 PM

Have you sync'ed your phone's data cycle to your EE's billing month?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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