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My new sim is not working

batman4
Investigator
Investigator

Hi

i just got my new pay monthly sim card and the internet is not working on my phone but it is working on my old one, i tried contacting EE but is impossible to speak with an actual person.

Why is this happening? the phone is sim free and is working for calls but no a sign of internet at all.

also all the details on my EE app account are old for a PAYG old sim and i can't change it!

Thank you

20 REPLIES 20
Leanne_T
EE Community Support Team

Hi @Dslope007 

Thanks for coming here. 

Can you access data if you try the SIM card in another phone? 

Leanne 🙂