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Mobile data

ElaineCalderhea
Explorer

‎07-02-2026 01:29 PM

I have an EE sim card in my 4g antenna outside - it has stopped working, I have unlimited data but when I look on the useage it says "stacked" what does that mean?  also it says I have 0 date left

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎07-02-2026 02:58 PM

Hi @ElaineCalderhea 

Is it PAYG and a data only SIM. There is no such tariff as unlimited as this is normally 600GB if you read your terms and conditions.

Stacked means there are two active data bundles I believe. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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ElaineCalderhea
Explorer
In response to Northerner

‎07-02-2026 03:01 PM

Hi there Northerner

No, its pay monthly and I do not think it is a data only - I have not used any data on it though and it is still saying I have 0 data left.  I only have one data bundle.

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Northerner
EE Community Star
EE Community Star

‎07-02-2026 03:08 PM

Hi @ElaineCalderhea 

Have you recently upgraded? 

Tried restarting the device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
ElaineCalderhea
Explorer
In response to Northerner

‎07-02-2026 03:10 PM

No but its out of contract, has been for a while - yep, tried that just won't work - I am guessing I will need to get someone to look at it as I don't fancy jumping on the roof of my house to find out 🙂  The antenna has maybe moved - I just thought I would find out if it was the sim first but trying to get customer advisor is a bit hard.

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XRaySpeX
EE Community Star
EE Community Star

‎07-02-2026 03:43 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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