Mobile data not working.

[NthingButProbs]

 

 

My mobile data isn’t working, and I have tried everything, and I mean EVERYTHING!! I’ve reset my phone, I’ve taken my sim card out, I’ve manually selected another provider and changed it back to EE and still nothing!! For a company that claims to be the best, I shouldn’t be having issues with them at least twice every month since I joined, it’s disgusting. I need my data since I’m a vulnerable person and cannot get into contact with my family in case something happens, but alas, EE keeps closing our active accounts anyways, so I wouldn’t put it past them to have done it again. 
but I need help trying to get my data to work! Nothing is helping!! 

(I have attached photos of what my phone shows when I reset it, my mobile data is on when I am shown these notifications, and I’m not given the option to turn on my hotspot. I have an iPhone 16 which might be the only good thing to come out of this otherwise useless and obsolete contract.)

[XRaySpeX]

You won't connect to another provider from an EE SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[NthingButProbs]

This did not help. The message did not go through at all, and I cannot send text messages. 
I know trying to connect to another network provider will not help, which is why I switched to EE manually, and reset my phone. Because that was a solution I’d seen given on this website.

[bristolian]

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@NthingButProbs wrote:

I need my data since I’m a vulnerable person and cannot get into contact with my family in case something happens

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Voice calls don't use mobile data, neither do text messages.

That aside, when did your mobile data last work? And for clarity, does "tried everything" include anything else that you've not already mentioned?

[Ali_A]

Hi @NthingButProbs 

If you have the EE app, please check if you have "mobile data" activated on your account- You can do this by click on the Manage icon > Settings > Data and usage > and check if the "use mobile data" is switched on or off. 

If this is switched on, there are a couple of things to check: 

Do you have the Mobile Data setting switched on in your phone? 

Have you tried your SIM card in a different device at all? 

Do you have this issue of no mobile data access in only one area, or everywhere you go (to other towns or villages). 

Ali 

[Chris_B]

@NthingButProbs  Open control centre and make sure that this icon is green 

 and update your phone to the current OS.  26.4.1