Mobile data not working

Bertie16 · ‎18-08-2023

My data hasn’t been working for a while now. I am from the UK and use a IPhone 11. My data seems to work with search engines such as safari but is slow. However with nearly all other apps like social media it doesn’t work at all. I have tried lots of thing to fix it but nothings working. Can anyone help me?

Northerner · ‎18-08-2023

Hi @Bertie16

Have you trued removing the content lock via your EE app if you're pay monthly contract.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎18-08-2023

Hi @Bertie16

Have you trued removing the content lock via your EE app if you're pay monthly contract.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Bertie16 · ‎19-08-2023

That’s seems to of fixed it. Thanks a lot.

benjaminmasson · ‎18-09-2023

Hi there

i’m having the exact same issues and it’s ridiculous

Leanne_T · ‎18-09-2023

Hi @benjaminmasson

Have you tried removing the content lock on your My EE account?

Is this happening for all sites and apps?

Leanne 🙂