Mobile data not working Samsung Galaxy 8

[DaisyJB]

Hi there

My phone's mobile data is not working. I have 20GB a month and can use everything when connected to wifi. I can make calls no problem, but just the mobile data is not working for some reason.

Daisy

[Katie_B]

Hi @DaisyJB. 

Are you abroad the moment?

If you text AL to 150 what reports back?

Katie

[DaisyJB]

no i'm in the UK

[DaisyJB]

Just texted AL to 150 and waiting to hear back

[DaisyJB]

nothing has come back.

[Katie_B]

When was the last time you were able to use data @DaisyJB?

Have you checked you have data remaining within your My EE account?

Katie

[DaisyJB]

I don't think it's ever worked. I definitely still have about 20GB.

[Leanne_T]

Hi @DaisyJB 

Please call us on 150 and the team will certainly get this looked into for you. 

Leanne 🙂

[DaisyJB]

I've just tried that number about 4 times and it doesn't work. I can't get through to anyone and then it just hangs up.

[Christopher_G]

Could you try again this morning please, @DaisyJB? Or try calling one of our other contact numbers from another phone?

Chris