Mobile data not reset properly

Rudders109
Explorer

‎22-06-2024 06:48 PM

Hey 

My mobile data is supposed to reset today I used up last month data today but it says it doesn't reset until 22nd July when I haven't even used July's mobile data yet so I don't know if I was a typo or not but I'm hoping it is

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-06-2024 07:22 PM - edited ‎22-06-2024 07:22 PM

@Rudders109  try texting BALANCE to 150,     Can you use data ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Rudders109
Explorer
In response to Chris_B

‎22-06-2024 07:35 PM

Hey I've just text the number and they say I have no data left I can use my data but at a slower rate I'm just hoping tomorrow it gets reset but on my text it says 22nd July when I haven't even used July's data at all 

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