Is anyone else having trouble with gifting data at the moment?

Simmo52
Investigator
Investigator

‎16-09-2022 11:40 PM

 
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5 REPLIES 5
Jon_K
Former EE Employee

‎17-09-2022 09:47 AM

Hi @Simmo52.

 

What happens when you try to gift data?

 

Do you get an error message?

 

Jon

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Simmo52
Investigator
Investigator
In response to Jon_K

‎17-09-2022 09:55 AM

No error message, only "we can't give you all the information you need at the moment. Try again later " I've uninstalled and installed the app. The ee team don't know. My wife is showing no data and she has 200gb. Just awaiting a call from service tech'.

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Jon_K
Former EE Employee
In response to Simmo52

‎17-09-2022 10:33 AM

Thanks @Simmo52.

 

Let us know how you get on after speaking with our Tech Team.

 

Jon

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Simmo52
Investigator
Investigator
In response to Jon_K

‎17-09-2022 10:34 AM

OK. Thanks.

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Turnipstar
Visitor
In response to Jon_K

‎17-09-2022 08:12 PM

Constantly - for  months. Its driving me mad. gifting data doesn't work on app, on mobile or laptop.... just constantly goes to blank screen that doesn't load. last month it took me about 6 days to actually get it to work. I have tried again for 2 days now and once again isn't working.

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