Internet issues

[Pardon_SayAgain]

Hi,

I had this message come through “Hi from EE: You've now used all of the data you can gift. You'll get more next month but, in the meantime, you can continue to enjoy using your unlimited data allowance.” A day or two after my phone would only display the E mark not the 4g symbol meaning I don’t have internet, I presumed I had gone over my unlimited data but it should have refreshed today and i’m still having this issue when not connected to wifi.

any help would be appreciated 

[Leanne_T]

Hi @Pardon_SayAgain 

Thanks for coming here. 

Can you try restarting your phone, does the same happen? 

Leanne.

[Pardon_SayAgain]

Occasionally this will fix the problem for an hour or so but not always and sometimes after restarting the device I have no signal at all

[Leanne_T]

Hi @Pardon_SayAgain 

Is this happening in more than one area? 

Leanne.

[Pardon_SayAgain]

Yes it’s happened in a few different postal code areas

[Leanne_T]

Thanks @Pardon_SayAgain 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne.

[jobanjeet]

i have purchased EE sim on contract and port my number from lebera

[Christopher_G]

That's great, welcome to the community, @jobanjeet.

Are you having a problem with your data connection? Could you try restarting your phone and giving it a try this morning please?

Chris

[jobanjeet]

yes i have tried multiple time this morning but not able to make calls and
internet. i have port my number from lebera

[Christopher_G]

When did you request the number to be ported, @jobanjeet? Is your Lebara SIM still active?

Chris