I can't buy more data!

[Mark348]

My mobile phone has run out of data.

I've had a text with a link to buy more data. When I click on it, it tells me to turn my wi-fi off. When I click when I'm on 4G, it won't download the page---because I've run out of data.

How do I get more data? I can see lots of other people on here with the same problem, but i don't see a solution.

[James_B]

Hi @Mark348,

Welcome to the EE Community.

add-on.ee.co.uk is zero rated, so you should be able to access it even when you have run out of data.

Is that the link you were using?

James

[isabeljohns97]

This still doesn't load!

[James_B]

Hi @isabeljohns97,

Welcome to the EE Community. 🙂

Are you in the UK or roaming?

Are you using a pay as you go or pay monthly plan?

What happens when you try to open the add-on page?

James