@KirstyMather Is that via the EE app or via your online EE account ? Have you tried both ways ? If it’s via both ways then you need to call customer support to log the issue and also request that they gift the data for you. This will have to be tomorrow now as CS is now closed.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
