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How to check data plan is 5g compatible?

Babsiee
Explorer

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, but the Google pixel specifies it needs a 5g compatible SIM and data plan, and I can't work out where to find that info or check (through settings my SIM says preferred 4g/3g which I think is still fine I just wouldn't get 5g benefits? - but I'm not sure about the data plan part??) thanks!!

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

All EE SIMs are 5G compatible in a 5G device in a 5G area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

All EE SIMs are 5G compatible in a 5G device in a 5G area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matt_124
EE Community Star
EE Community Star

What model of phone do you currently have?

From your description it is likely that your current phone isn't 5G compatible if the option is not appearing, but the SIM should be.

Thank you, currently on a Huawei p30 lite (so sad to have the change it) 

Matt_124
EE Community Star
EE Community Star

I used to have a P30, great phone (camera was incredible) and was similarly sad to change it.

Most definitely a phone compatibility issue as opposed to SIM, as they are not 5G devices.

Had to keep moving with the times unfortunately, especially with the pace of change these days and the importance of software and security updates.

@Babsiee , if your SIM card is not 5G compatible, you can simply request a replacement SIM card. How long ago is it since you have had the SIM card? If you had it before 2020, you may need a replacement SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

All EE's SIMs are multi-technology and are not specific to any G.

The only potential issue with older SIMs is that they don't support 5G-SA and thus VoNR. They will still work with 5G-NSA.