How do I contact ee for help with my account???

[majora31]

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same.

Is ee's customer service currently down? How do I speak to someone? 

[Christopher_G]

Hi @majora31 

Welcome to the community.

What is it that you're looking for help with?

Chris

[KarenJC]

Did you manage to get to talk to anyone ? I’ve been trying to sort my problem with no connection out side of my house for a few weeks ! Been sent a new sim which didn’t solve the problem and now cannot get hold of anyone ! Tried phoning told I would receive a text ! I didn’t , did that about 5 times , tweeted , directly messaged ! Phoned again to get the automated service yet again ! I’m fuming 

[Katie_B]

Hello @KarenJC.

Welcome to the community. 

Is the text you are receiving a verification email?

When calling 150 are you selecting option 1 or option 2 at first?

Katie

[KarenJC]

When I called I chose whatever option it was asking ! So I remember being asked do you want to speak to someone ! So whatever option that was ! It was the correct options I used just no text ! Absolutely frustrating service , seems like no one can contact you 

[Katie_B]

Hi @KarenJC. 

Please can you try calling 150 and select option 2.

This will avoid the visual service and pre-verification.

Let me know how you get on, 

Katie