Home data usage not reflected in app or online

[Andy156]

For a number of months now the data useage on two of my mobiles on my account is not being reflected on my account either on the app or on my online account. 
I have raised this issue a couple of times with EE customer services assistants and they can see within their account access that yes I am using data, however I can’t. They don’t seem to know why and certainly haven’t been able to give me an answer. How am I meant to know when one of my mobiles is low on data and may need a bit of gifting? 
I don’t want to run low on data, nor do I want my children’s mobiles to run low when there is no need as I pay for enough, just need to know what we’re using via the app and online account. Any ideas?

[Andy156]

No just tried that and it states 21.4gbs of 21.4 gbs remaining so unless I’ve used nothing in the last period it is not registering the use. This is very unlikely as I’ve streamed from BBC sounds and sent and received mail etc during this time 🤔

[Patt1]

I don't know if you have tried this yet but does turning off your device s & restarting them reset your data reading usage? When I had my usage reading stagnant for 2 days even with heavy data usage, I had to shut down my phone & restart it and it showed my correct usage & continued to work properly. 

[Andy156]

Have turned off my phone a few times during the months I’ve had this issue. Also carried out a software update. Still have the problem. I suggest it’s at the back end of the system where the problem sits, the EE end. I suppose it shouldn’t concern me unless I end up using the free data and having a slowed down service.