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Gift data is gone after my number is moved to EE

Maqib
Explorer

‎29-05-2024 04:38 AM

I just transferred 99GB to my other SIM and then my was changed which I had applied from 23 May today. And it's says 0 GB left and internet stopped working so I had to urgently buy 24 hour unlimited add-on just to get going. I have checked both website and app and same it says 0 GB left to gift.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎29-05-2024 05:39 AM

@Maqib  After your number is moved to EE ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Maqib
Explorer
In response to Chris_B

‎29-05-2024 05:41 AM

I bought new SIM under my old contract and apply to switch my O2 number to EE  and number just changed yesterday and in doing so I lost my 99gb gift data

0 Helpful
Christopher_G
EE Community Support Team
In response to Maqib

‎29-05-2024 07:37 AM

Hi @Maqib 

Welcome to the community.

It may be worth having a chat with our Mobile Care team so they can check your account.

Chris