06-07-2023 10:26 AM
Hi, hoping someone can help me! I have 10gb of data on my phone and very rarely come even close to using all of it. The last 2 months, well before the end of my billing window my usage suddenly spikes despite absolutely no change to usage. I paid for extra data last month as assumed it must have been something I'd done but I can't afford to do this every month. My phone 'data app usage' including play store doesn't come anywhere close to the usage they're stating I've used so I've no idea what is happening, my playstore updates are set to WiFi only, I can't find anything similar for phone updates but not sure it's that? Yesterday I got my 80% data warning text at 14.20 and by 16.00 I had gone over my limit, despite turning data saver on and having my phone locked in my bag from 14.50 as I was at work so wasn't even using it! Can anyone help? I've tried to attach a screenshot of this month's spike, and one from before the spikes started for comparison
06-07-2023 01:02 PM
Hi @Elgar93
Welcome to the community.
I'm not sure what could be causing this. Have you spoken to our technical support team?
Chris
26-07-2023 08:11 PM
Lots of various different threads on here all with the same complaint. Have a look at similar threads at the bottom of this page.