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Excessive spike in data usage

Elgar93
Visitor

Hi, hoping someone can help me! I have 10gb of data on my phone and very rarely come even close to using all of it. The last 2 months, well before the end of my billing window my usage suddenly spikes despite absolutely no change to usage. I paid for extra data last month as assumed it must have been something I'd done but I can't afford to do this every month. My phone 'data app usage' including play store doesn't come anywhere close to the usage they're stating I've used so I've no idea what is happening, my playstore updates are set to WiFi only, I can't find anything similar for phone updates but not sure it's that? Yesterday I got my 80% data warning text at 14.20 and by 16.00 I had gone over my limit, despite turning data saver on and having my phone locked in my bag from 14.50 as I was at work so wasn't even using it! Can anyone help? I've tried to attach a screenshot of this month's spike, and one from before the spikes started for comparison 

Screenshot_20230706-102557.png

Screenshot_20230706-102513.png

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Elgar93 

Welcome to the community.

I'm not sure what could be causing this. Have you spoken to our technical support team?

Chris

Caz866
Investigator
Investigator

Lots of various different threads on here all with the same complaint. Have a look at similar threads at the bottom of this page.