Email server connection

[Hippotech]

I’m not able to reach my ISP email server when connected via EE. The server is mail.livemail.co.uk

If I try to ping it I get server unknown forcing me to use a VPN service to receive emails or switch to the second SIM in my phone which is a GiffGaff one. 

Can you help ?

[XRaySpeX]

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

[Hippotech]

Hi. The settings work on my GiffGaff SIM and Wi-Fi. Also I can reach it using two VPN services I subscribe to. It’s just on EE data the mail server is unreachable. I have an app on my phone to ping the server, again giffgaff and Wi-Fi respond but on EE data it cannot reach the server

I think it’s related to IPV6 as I can ping that address but IPV4 address does not respond on the EE SIM and there is no way to

override DNS settings on a mobile

connection on the iPhone. 

[XRaySpeX]

 It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

[Hippotech]

Thanks for the confirmation - I had read something similar elsewhere. I have an iPhone 13 so I’ll investigate the possibility of changing the APN……but you know Apple 🙂

[XRaySpeX]

I think you can't play around with APNs on Apples.