EU data roaming unavailable

[Catwater]

I have a new IPhone 13 with EE, with EU roaming included in the contract. 4G works fine in uk but does not appear on my phone anywhere in EU, I have been to Spain and now in Germany. I can make calls and non-data texts, and haven’t been charged for doing so, But I nearly missed a flight as I needed to access some information online in airport, with minutes until check-in closed…very stressful not having data!

I have called 150 technical support and followed all instructions about resetting network settings, switching phone on/ off etc, Nothing changes. Is there some systemic problem with EE providing data in EU? Where do I go for help next? My contract is basically invalid.

Thank you in advance for advice

[Chris_B]

@Catwater   Have you tried enabling data roaming on the device in settings>Mobile data options?   

[Catwater]

Yes it’s on.

[Leanne_T]

Thanks for checking this @Catwater

Have you tried manually selecting a different network? 

Speak soon 🙂

Leanne.

[Catwater]

Thanks for helping Leanne! I am unable to manually select networks on my iPhone 13. I can force it to look for a new network by resetting network settings. I have done this many times in 2 countries in 4 locations, there is no 4g for me anywhere:(

[Leanne_T]

Hi there @Catwater

Could you try going into Settings > Mobile Data > Network Selection > Turn off automatic, do any networks show available? 

Could you try these and see if you can use data? 

Leanne 🙂

[Catwater]

I am unable to manually select networks, or turn off automatic network selection on an iPhone 13 see screenshot of my settings…

[Leanne_T]

Thanks @Catwater

I've sent you a private message on here for some extra details. 

Speak soon. 

Leanne.

[Catwater]

Thanks Leanne I have replied to pm

[Leanne_T]

Got it thanks @Catwater 🙂