I have been with PlusNet (third party provider for EE) for years on
- £5 monthly contract
- 5GB Data with Max 50 Mbps Internet speed
- Unlimited minutes and texts
last year they requested me to move to EE the main provider as they were closing the mobile section, so they offered me the same monthly contract.
- £6 monthly contract
- Stay Connected Data
- Gift Data to all the family
- Max 100 Mbps Internet speed
- Unlimited minutes and texts
With PlusNet everything was OK, normal speed 45 to 55 Mbps. Unfortunately, since my move to EE my speed dropped from 50 Mbps to 2Mbps on all 5 Sims, I have been contacting tech level 1 who passed me to level 2 tech since the beginning. We went nowhere no solution whatsoever they keep on saying do so and so and so and so but after all that I still have the same issue. I've been telling them my bandwidth has a Cap on it, and they said there is no cap,
I am going to add a test result from all the way back from January 2024
so, on the 7th of June 2024 I spoke to Callum who told me the tower nearest to me has only 7 Mbps capacity which means I have up to 7 Mbps download speed only (which means it will affect everyone in my location), this didn’t make sense to me. He then said take your mobile and go to different locations and do speed test, I’m back on 11th June e-mail me the results and we will discuss about it.
I did the speed test on two separate handsets and I noticed that Callum removed the Cap from my handset but not the other 4 handsets, for all to understand I’m adding the test results
So, you can see clearly that Callum removed the Cap from my hand set, I emailed the results to Callum but he disappeared and I called the tech team and he took me back to the beginning and it started all-over again. They are clearly braking their own terms & conditions or so-called policy.
Today is Wednesday and no one contacted me by E-mail or phone.
I have added the different locations that I have done the test at, including the one near to my tower and two locations almost same distance away from the tower.
Like I said in my previous post that I had low data speed from the day I joined, I was allowed to have some speed from 7th of June till 12th of June and EE limited my data again from 14th of June 2024, now I have the same or worse speed than my other sims everywhere. So all our sims have the same data speed no matter where we go, not only home or so-called local location.
@ECR-teck So if you wasn’t offered a contract then your on PAYG and the max speed on PAYG is 25Meg. Just to throw this in there. But EE offer a no fills tariff with a max speed of 10Meg
But every thing you’ve posted states you are on a contract so what is a contract or PAYG, Seeing as you wasn’t offered a contract. What’s does your account say your tariff is ? Open the My EE app and under home click VIEW ALL USAGE allow it to load and what does it say. ( post an image ). It’ll look something like this.
And if you don’t want people to help don’t post in a public forum asking for help.
I already told you to read the post and then reply, if you don't understand what you're reading or what you're seeing please don't reply.
just for your peace of mind here is the contract thank you very much.
