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EE Deceptive product description

igor_jef
Investigator
Investigator

‎31-08-2023 03:52 PM

I chose UK/EU data add-on but after finishing purchase I received sms confirming that this data allowance is for UK only. Such a deceptive practice.

How can I get my money back?

I regret choosing EE from the first day I switched to. Features always broken, impossible to navigate website/app and finds stuff that is needed.

0 Helpful
12 REPLIES 12
James_B
EE Community Manager
EE Community Manager
In response to igor_jef

‎06-09-2023 05:15 PM

Hi @XRaySpeX,

If I understand your query correctly, that is the case. UK data add-ons can be used in the EU in conjunction with the Roam Abroad Pass.

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to James_B

‎06-09-2023 05:22 PM

No, @James_B , I'm not querying the Roam Abroad Pass. I'm talking about the free "£2.29 per day" EU roaming add-on that is on every contract a/c (as I understand) which permits you to use your UK allowances in EU at a cost of £2.29 for each day you do so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to igor_jef

‎06-09-2023 05:26 PM

Ah OK @XRaySpeX, yes that would also allow the add-on to be used.

James

0 Helpful