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EE App - Data usage

Speshtiny
Investigator
Investigator

‎21-05-2026 05:01 PM

Hi all,

I just wanted to ask a quick question regarding the EE app.

Although I have unlimited data, I received a warning notification as I have data usage alerts enabled. It appears that the EE app has used around 1.7 GB of data, despite me never using it.

As a result, I have deleted the app from my phone to help resolve this issue. My question is whether removing the app is likely to cause any problems going forward, or whether simply accessing my EE account via an internet browser/computer, if needed, will be fine and no need to worry.

Thanks in advance.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎21-05-2026 05:17 PM

Hi @Speshtiny 

Not having the app only means you cannot access the benefits the app brings. It makes no difference to your account. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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