08-06-2022 03:41 PM - last edited on 09-04-2024 10:57 AM by JordanTA
Hi there,
For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings.
This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-by-step guide for the most modern devices.
Below is a list of EE APN settings for manual input if you need them.
iPhone
You cannot update/change APN settings on an iPhone as these are locked out by the network and are updated via carrier updates.
Android
The settings option may differ depending on the device you are using,
At this point, you should insert a new APN for EE. Use the following.
Name: EE internet
APN: everywhere
Proxy: Not Required
Port: Not Required
Username: eesecure
Password: secure
Server: Not Required
MMSC: http://mms/
MMS proxy: 149.254.201.135
MMS port: 8080
MCC: 234
MNC: 30
Authentication type: Not Required or use the default value shown.
Then Save the settings. You'll then need to restart your phone. Please test if it has worked by trying to send an MMS.
Windows Phone
Fill in the following fields.
Profile name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
Tick the box next to 'Use this APN for LTE' and tap Save.
Fill in the following fields.
Profile name: EE MMS
APN: eezone
Username: eesecure
Password: secure
Proxy server: 149.254.201.135
Proxy Port: 8080
MMSC URL: http://mms/
Maximum MMS size: 1048576
Press Save and restart your phone.
Blackberry
Fill in the following fields then press Save.
Access Point Name: everywhere
Username: eesecure
Password: secure
Fill in the following fields then Save and restart your phone.
APN Settings:
APN: eezone
Username: eesecure
Password: secure
MMSC Settings:
MMSC URL: http://mms/
Proxy URL: 149.253.201.135:8080
Nokia
Cheers
24-11-2022 07:22 PM
@grsdev : I know that from time immemorial but I'm seeing another possible cause which I'm trying to follow up with this poster.
24-11-2022 07:35 PM
Yes, they can connect to the Wi-fi but don't get internet access, when I change to another sim there is no issue. Somewhere I spotted that some EE sims and Huawei routers aren't the best" friends, don't know if it's true or not.
24-11-2022 07:43 PM
Can you ensure your devices connect to the 2.4 GHz band & not the 5 Ghz?
24-11-2022 07:53 PM
Yes devices are connected to the 2.4ghz. I keep them separate.
17-12-2022 07:53 PM
This is not helpful ONLY to VPN users... I have been attempting to use a (vanilla, unlocked) Huwaei 5G CPE Pro 2 router (H122-373) with a new 5G EE data SIM, and results have been only partial.
Some websites just would not open. I could get to Google but not Bing, for example. And my wife was unable to RDP into work over her employer's VPN. It seemed to be entirely random.
I could not find anything online about the problem until I stumbled upon this. But disabling IPv6 seems to have done the trick. My sincere thanks.
22-01-2023 11:56 AM
Well, I'm very happy to get advice
13-02-2023 10:57 AM
This worked for my OUKITEL WP12 Pro Android phone. This was after spending hours on the phone with EE technical support and resetting the phone to factory defaults. Then saw this gave it a try and worked like a dream
Thanks
13-03-2023 11:02 AM
Hi - thanks for this really useful post.
Do you know how it's possible to get a 'carrier update' for my EE APN settings on my iPhone ?
I have a work EE SIM (business/commercial) which uses their own dedicated APN. I now use this SIM in my iPhone (on a dual SIM setup alongside my personal device). It works for phone calls/SMS, but not for data, presumably as it has the 'wrong' APN settings.
Data works fine on my other SIM in the phone (Vodafone eSIM) but not on the EE SIM. However as you say above, you cannot edit the APN settings on iPhone.
Is there any way I can get EE to trigger new carrier settings for the corporate APN ? I've asked our ICT dept and they say to talk to EE. But EE customer services can't help as it's a corporate account, and EE corporate say it's something that my ICT dept needs to sort !!
Not the end of the world as it works fine for calls/texts, but thought I'd ask for people's wisdom. I have the APN settings, and the SIM works fine for data with those settings in an Android phone, or on my iPad (which does let you set APN settings), but not on my iPhone.
Thanks in advance.
13-03-2023 12:13 PM
@Jonathanw2 : Usually when you do a manual search of Network Operators & then select EE from the offered list it will refresh the APN.
13-03-2023 12:26 PM
Thanks - I think the issue might be that the APN settings I need are different to the standard EE APN settings. It's the APN for our corporate systems.
Will try it though.
Thanks again
Jon