Community Activity

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
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  • 244 replies
  • 79 Helpful

Data issues in Dubai

Hijust come home from Dubai where I was getting increasingly irritated with EE.  EE have recently changed the roaming rules in Dubai / UAE and now if you pay a daily or weekly amount you can access your UK DATA, minutes and texts.   I paid quite happ...

Resolved! Refund

Hello,Made an order and didn’t get any confirmation email or so.When finally got connected with someone they told me I didn’t pass checks but upfront payment for phone has been taken and I didn’t receive a refund

Cannot connect to tech support

I have moved to this new place yesterday and my phone has got 0 signal bars when I am inside the house. I tried to contact EE and they told me to move from pay as you go to contract to get technical support for booster. And as per their suggestion I ...

EE TV Box Pro buffering with aerial connection

I've noticed the box doesn't seem to recover very well from a brief loss in signal. I'm using an aerial connection which is occasionally affected by passing aircraft, causing the signal to glitch for a second or two. This wasn't really an issue with ...

MOBILE DATA NOT WORKING!!!

Hi, i recently just purchased a £10 pack to renew but its not working. I got a confirmation mail and text but its not working. Can I know what is going on, because this isn't nice. I purchased out of a matter of urgency and now I can't do what I want...

Lydia02 by Visitor
  • 18 Views
  • 1 replies
  • 0 Helpful

Broadband speed

HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...

No picture

I don’t have a picture from my main set top box only sound I have changed the cable and turned the box off at the wall but nothing I can never get through on the phone 

Jackbry by Explorer
  • 23 Views
  • 3 replies
  • 0 Helpful