Date usage

[Versalman]

Why does my bill say that my phone is almost out of its 5GB of data when the phone cannot connect to the internet?

[Versalman]

Thanks. It's on his bills, they come to me. As far as know it's not a smart
phone.

[Chris_S · Accepted solution]

Thanks for letting me know @Versalman When you receive a bills, it will be for the previous month's usage.

I'd recommend giving our billing team a call, so that they can take a look into your bills a bit deeper for you, and hopefully get to the bottom of why more data is being used that expected.

To speak to our billing team, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact is page here

Chris S