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Data

Deodata
Contributor
Contributor

‎12-06-2022 09:40 AM

When I try to watch something it says my data does not renew yet but my account says I have 10 GB in credit, can't understand how I can't use this?

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎12-06-2022 09:53 AM

If you text BALANCE to 150, what does it say by response?

Deodata
Contributor
Contributor
In response to bristolian

‎13-06-2022 08:47 AM

It says it's not there, only have 250mb, still no idea why it says 10GB on my account.

0 Helpful
Leanne_T
EE Community Support Team
In response to Deodata

‎13-06-2022 10:35 AM

Hi @Deodata 

 

Thanks for coming here 🙂

 

Can you text BALANCE to 150 and let us know the full reply? 

 

Leanne. 

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Deodata
Contributor
Contributor
In response to Leanne_T

‎13-06-2022 07:54 PM

Posted above but I still don't understand why this 10.5 GB credit is on my account? Could it be what I was allocated in the months before?

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James_B
EE Community Manager
EE Community Manager
In response to Deodata

‎14-06-2022 08:06 AM

Hi @Deodata,

 

What section of your account is the data showing in?

 

James

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