Data roaming in EU with subscription pack

[haru99]

Hi there,

I purchased £15 subscription pack with 25GB of data on 19th of June before coming to Italy. I just arrived in Rome this morning but since then I don't have any internet at all, although I got a text message from 150 stating that I can use my pack in the EU at no extra cost. I have a monthly subscription contract so I am wondering why this is occuring.

How can I resolve this issue? I'd like to have internet asap.

[radulfb]

Hi Leanne.

Thank you for your prompt reply.

Would you not describe "giving you unlimited minutes, unlimited texts and 30GB to use in the UK & EU for up to 30 days" as misleading if I then have to pay to access this data?

Thanks

Rad

[Leanne_T]

Hi @radulfb 

To use the calls, text and data allowance in the EU you would need to purchase the Roam like home add-on. 

Leanne.

[radulfb]

Yep, it’s a joke. Bye bye ee! It’s been an emotional

15 years!