12-03-2023 04:32 AM
Hi, I am in New Zealand. I am pretty sure I pay for 100GB of data with free calls and texts abroad for £30pm. So I don't understand why I can't use the internet. It's annoying I can't just leave a message for EE so they can help me. Please can someone help me understand why this isn't working. Calls and texts work fine.
Thanks
12-03-2023 04:40 AM - edited 12-03-2023 04:42 AM
There's a 25GB pm FUP on data when roaming on PAYG. So you've probably used it all up. Were you ever able to use it there?
12-03-2023 11:27 PM
But doesn't it top up/renew every month? I haven't been able to use my phone since the middle of Feb. I've had to buy extra data from a different provider. I don't want to do this if I'm already paying for a service.
13-03-2023 06:31 AM
Hi @Rferguson87.
That's right, your data will refresh each month.
Have you tried manually connecting to another available network?
How long have you been in New Zealand?
Speak soon,
Katie