Data gifting

[Caz1964]

I’ve been having problems gifting data . Got in touch with EE they said 24 hours however it’s been 48 hours and I still cannot gift . Is anyone else having the same issue please 

[Jon_K]

Hi @Caz1964 

If you're still not able to sue data gifting on the app or online, I'd recommend getting back in touch with our Customer Care team so they can investigate further.

Jon

[cm_jeffrey007]

Yes same issue, unable to gift any data!

[cm_jeffrey007]

yes same issue!

[Leanne_T]

Hi @cm_jeffrey007 

Thanks for coming here. 

What happens when you try and gift data? 

Has this worked previously? 

Are you using the My EE app or My EE online?

Leanne.

[Emily175]

Same problem here! I have used gift data (to my child … family plan…) before but have got an error message last few days. 
Thanks for help!

[Emily175]

Have done this many times before…

Now, receiving an error message “ gift data failed. Something went wrong and the data hasn’t be gifted “ 

Can EE please help? Thanks 

[Leanne_T]

Hi @Emily175 

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems gifting data. Please get in touch with Customer Care and a member of the team will be happy to move some data manually for you and get this error message looked into.

Thanks.

Leanne.