Community Activity

Transferred number to EE but not receiving SMS

Hello. I recently switched from Giffgaff to EE on Pay As You Go, which was initiated via a PAC code on the 16th of July, and then confirmed complete by SMS the next day. I’ve been receiving SMS from 150 fine, topped up with a pack, and I’m able to ma...

v13nny by Visitor
  • 11 Views
  • 1 replies
  • 0 Helpful

Advice on EAPS with Smart Hub Plus

Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...

Tinnaz by Investigator
  • 81 Views
  • 5 replies
  • 1 Helpful

Sugurta

Hello. I lost my phone. I filed a claim with the insurance company. What should I do now? When will they give me a new phone?

Cannot get voicemail on page to load up

Hello,I have the following issue with the EE app under voicemail when I tap this to open it the following message appears on the screen We could not load this information this is not your fault it’s ours try again come back a little later when we hav...

APACHE060 by Established Contributor
  • 5 Views
  • 0 replies
  • 0 Helpful

£10 pay as you go

Hi all. I am a new EE payg sim only customer. I bought a £10 package. My sim card has arrived. I plugged it into my phone. My old number has also been moved to my new line. I can only make emergency calls. Why isn't my package loading? How can I solv...

Trkr by Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 174 Views
  • 7 replies
  • 3 Helpful

Refund

Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...

Fathima2 by Investigator
  • 69 Views
  • 4 replies
  • 0 Helpful

Unable to make calls or contact 150

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I...

spazmunk by Visitor
  • 3571 Views
  • 208 replies
  • 71 Helpful

Unable to make or receive calls

Well only been with her for a short time and disgusted with the very poor service that is provided.unable to receive or make calls for 2 days now and according to them there are no issues in Inverness despite several people saying the same 

Dmacl02 by Explorer
  • 34 Views
  • 2 replies
  • 0 Helpful