Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data Roaming in Singapore

Sam_UK200
Visitor

‎25-11-2025 05:37 AM

Hi Everyone,

I cannot access my mobile data in Singapore even after paying for roaming (£25.00 for seven days). Data Roaming is switched on. 

I have tried all the online 'Fixes' such as turning off the phone etc. Nothing seems to work. Any help with would be much appreciated. Many thanks!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2025 06:21 AM

@Sam_UK200 : Can you make calls & texts?

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-11-2025 08:10 AM

@Sam_UK200 wrote:

I have tried all the online 'Fixes' such as turning off the phone etc. Nothing seems to work.

The previous reply has alluded to this, but can you be more specific about what exactly "all the online fixes etc" includes?

Have you tried manually connecting to all available local networks rather than using auto-selection? Does "nothing seems to work" mean that you can't make or receive calls as well? Can you send & receive texts? That includes the welcome text message you should receive on arrival, which is also a good test of whether your roaming facility is active.

0 Helpful