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Data Roaming - USA

Mitch99
Explorer

‎04-05-2023 03:53 AM

Arrived today. Neither myself or my wife are getting the service we paid for. Data  roaming is on, but although we occasionally see AT&T in the top left hand corner, nothing is connecting. We have tried switching the phones on and off, switching data roaming off and back on. Any ideas? 

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1 REPLY 1
_MrR_
Scholarly Contributor
Scholarly Contributor

‎04-05-2023 07:32 AM

Hi @Mitch99 

That’s a strange one. The fact that the phones are periodically picking up AT&T would indicate you have roaming active on your account (usually if you don’t, even getting a signal doesn’t happen, you simply get No Service / SOS only)

You’ve switched on data roaming so that should work also. `I assume you have roam further on your account and don’t have any spend caps in place that could prevent anything from working. 

When you do have AT&T coverage, are you able to make or receive calls? 

Could it be that you’re in a bad coverage area, could a manual roam onto T-Mobile fix this?

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