Confused

JohnCDM
Explorer

‎04-05-2023 04:57 AM

I am in the USA. I just purchased a “top up” for my SIM card. My account now shows the £35 credit but it also shows 0B data available. 
im thinking now that I should have purchased a pack as what I really need is unlimited voice, unlimited text and as much data as the pack allows. I don’t see how to use the £35 to purchase a pack. Any help would be appreciated. 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎04-05-2023 06:44 AM

@JohnCDM   No pack allowance will cover you in the USA.  You can only use a pack in the UK/EU.   You need to purchase a data add on to you data in the USA and you need credit on your account to pay for calls/texts.

Please see THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JohnCDM
Explorer
In response to Chris_B

‎04-05-2023 06:59 AM

Thanks Chris. I should have said that although I am in the USA right now, I purchased the top up to use on my trip to the UK. That’s why I thought I wanted a pack.
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Leanne_T
EE Community Support Team
In response to JohnCDM

‎04-05-2023 08:16 AM

Hi @JohnCDM 

Thanks for coming here. 

Can you make calls and send texts? 

You should be able to purchase a data add-on to use data through your My EE account. 

Leanne.

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