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Data Not Working

uzzy19
Visitor

‎05-04-2024 12:35 PM

I have just moved over to EE, transferred my number over which was fully successful today, but my Data for £15 i bought with the sim is not working.

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎05-04-2024 01:03 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chris_B
Grand Master
Grand Master

‎05-04-2024 01:40 PM

@uzzy19  Have you updated the device APN settings?   Please see THIS  

bristolian
Legend
Legend

‎05-04-2024 02:44 PM

Visibility of the BALANCE (AL) text mentioned above would confirm usable allowance.

Are you using a new EE-supplied phone, or one from another network? The APN settings will be needed if the latter.

In what way is mobile data not working - what are the symptoms? Do calls & texts work?

0 Helpful