Data Not Working

uzzy19 · ‎05-04-2024

I have just moved over to EE, transferred my number over which was fully successful today, but my Data for £15 i bought with the sim is not working.

XRaySpeX · ‎05-04-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎05-04-2024

@uzzy19 Have you updated the device APN settings? Please see THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎05-04-2024

Visibility of the BALANCE (AL) text mentioned above would confirm usable allowance.

Are you using a new EE-supplied phone, or one from another network? The APN settings will be needed if the latter.

In what way is mobile data not working - what are the symptoms? Do calls & texts work?