Data Gifting

JoeMc · ‎21-09-2022

Evening all,

So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.

So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.

Suggested by the retention team, that I could upgrade my Sim and have 100 GB Data allowance, which I could data gift some of the 100gb to my wife's account.

I can't find anywhere in the "EE App" or online , to use "Family Usage" or gift data to my wife's SIM card .

Any clues

Thanks in advance

Joe

JoeMc · ‎23-09-2022

@Christopher_G

Morning Chris,

All working now, with both website & the EE App.

Regards

Joe

View solution in original post

Chris_B · ‎21-09-2022

@JoeMc provided all sims are on the same account as you can not gift data across accounts

On the new my EE app there is no family usage tab.

Open the app and click “mobile plan ( it’s at the top

then scroll down to data gifting

Click it and there you go choose who needs what

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-09-2022

There is no data gifting with "No Frill" plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JoeMc · ‎22-09-2022

Hi

Thanks for the help, looks like I'm going to have a interesting phone call with the retention team this morning.

Thanks

Joe

JoeMc · ‎22-09-2022

So an update, spoke to retention team this afternoon. They changed my wife's Sims account to an Essential SIM.

Just tested if I can gift, some date still no joy. So I updated the, the EE app on my iPhone.

Still no joy, the function is still not available. Even if I go online, no joy.

So I need someone fro the EE team to contact me please, I need this fixing. Or I'll cancel my account after 11 years with EE.

Thanks

Joe

Christopher_G · ‎22-09-2022

Hi @JoeMc

It's possible that the price plan change is still going through. Does it show the new Essential plan in your My EE account?

Are you able to gift the data on the My EE desktop website?

Chris

JoeMc · ‎22-09-2022

Hi Chris

yes it does

Joe

Christopher_G · ‎22-09-2022

That's good that the plan has changed, @JoeMc

Are you able to change gift using the My EE desktop website?

Chris

JoeMc · ‎22-09-2022

@Christopher_G

Hi Chris

I cannot change gift using the My EE desktop website

Joe

JoeMc · ‎23-09-2022

@Christopher_G

Morning Chris,

All working now, with both website & the EE App.

Regards

Joe