Data Disappeared: Returns sometimes when I switch airplane mode on & off

KP54 · ‎02-05-2023

I recently got a new upgrade and now I am getting an error message 'No Sim Available'. My data is gone. Sometimes, if I switch airplane mode on and off the data comes back but then it disappears again. What is the issue?

Chris_B · ‎02-05-2023

@KP54 Try clearing the sim and you might need to request a replacement SIM card.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

KP54 · ‎02-05-2023

Thanks Chris. What does 'clearing the sim' mean?

Leanne_T · ‎03-05-2023

Hi @KP54

Thanks for coming here.

Could you try gently cleaning the SIM card, I believe this is the advice from @Chris_B.

Are you able to try the SIM in another phone to see if the same happens?

Leanne 🙂