DATA NOT RENEWING

HARRIET-GILL · ‎02-03-2025

HI, MY DATA RENEWS ON THE 2ND OF THE MONTH BUT ITS THE 2ND TODAY AND ITS STILL SAYING THERES NO DATA ON MY ACCOUNT, ITS ALSO NOT LETTING MY=E SEE MY MARCH BILL, I TRIED TEXTING 150 BUT THATS ONLY SHOWING A BILL FOR 10/02 AND SAYS MY NEXT BILL WILL BE PRODUCED 10/04. IM NOT SURE IF ITS AN ISSUE ON EE'S SIDE OR MY SIDE. I DID PURCHASE A DATA ADD ON LAST MONTH AS I MOVED HOUSE AND RAN OUT OF DATA AND CANCELLED IT AS IT SHOWED UP AS A REOCCURING THING

XRaySpeX · ‎02-03-2025

If your bill is produced on the 10th then your allowances will also renew on the 10th.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎02-03-2025

If your bill is produced on the 10th then your allowances will also renew on the 10th.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎02-03-2025

Hi @HARRIET-GILL

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.