Cant add data

jamiec1990 · ‎14-09-2022

So ive run out of data. Get a text from EE saying to follow the link if i wish to buy more.. i do wish to buy more.. So i follow the link. Select the amount add my number and i keeps saying in red 'Sorry, incomplete captcha'. Anyone else get this problem or have any clues as to how to help?

Ive got a iphone 6s and a Flex plan

Thanks in advance,

Jamie

XRaySpeX · ‎14-09-2022

Do you see a Captcha & have you ticked it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jamiec1990 · ‎14-09-2022

No all i see is Enter number and re enter number

XRaySpeX · ‎14-09-2022

It might be out-of-sight of the window. Try zooming out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jamiec1990 · ‎14-09-2022

Nowhere to be seen. Thanks for the help though

Jon_K · ‎15-09-2022

Hi @jamiec1990.

Are you able to clear your cache and cookies and try following the link again?

Jon