Cannot view data usage

buzzybee61 · ‎26-07-2023

I Cannot view data usage in App nor online - just migrated from Plusnet.

James_B · ‎26-07-2023

Hi @buzzybee61,

Welcome to the EE Community. 🙂

What happens when you try to view your data usage in the My EE app?

James

buzzybee61 · ‎26-07-2023

Cannot find that option

Chris_B · ‎26-07-2023

@buzzybee61 If your open the app on the home page you just scroll down. EE only show the amount you’ve used and what you have left not what you have used that data on.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎26-07-2023

Text AL to 150.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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buzzybee61 · ‎28-07-2023

I cannot see an option to vie data usage in the app

James_B · ‎28-07-2023

Can you see it in the plans and subscriptions tab @buzzybee61?

James