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Cannot view data usage

buzzybee61
Investigator
Investigator

‎26-07-2023 04:01 PM

I Cannot view data usage in App nor online - just migrated from Plusnet.
0 Helpful
6 REPLIES 6
James_B
EE Community Manager
EE Community Manager

‎26-07-2023 06:01 PM

Hi @buzzybee61,

Welcome to the EE Community. 🙂

What happens when you try to view your data usage in the My EE app?

James

buzzybee61
Investigator
Investigator
In response to James_B

‎26-07-2023 07:33 PM

Cannot find that option
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to buzzybee61

‎26-07-2023 07:36 PM

@buzzybee61  If your open the app on the home page you just scroll down.   EE only show the amount you’ve used and what you have left not what you have used that data on. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎26-07-2023 10:02 PM

Text AL to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
buzzybee61
Investigator
Investigator
In response to James_B

‎28-07-2023 11:35 AM

I cannot see an option to vie data usage in the app

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to buzzybee61

‎28-07-2023 11:48 AM

Can you see it in the plans and subscriptions tab @buzzybee61?

James

0 Helpful