Access to betting apps

Chimabolt · ‎11-06-2026

I can’t access my betting apps

XRaySpeX · ‎11-06-2026

@Chimabolt : Gambling implies Adult! EE's Content Lock is being applied to adult sites. Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to visit Content unlock or call CS with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-06-2026

@Chimabolt : Gambling implies Adult! EE's Content Lock is being applied to adult sites. Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to visit Content unlock or call CS with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎11-06-2026

Hi @Chimabolt

The EE content lock does not bypass the Online Safety Act requirements.

https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.