The EE Community

Incorrect charges for international calls

Both my wife and myself have been charged for the same calls and data roaming whilst abroadWe both have numbers on the same EE accountThe bill shows exactly the same call and roaming details for both phone numbersHow do I challenge this, as it cannot...

Pixelated Picture on EETV

HiMy TV picture is constantly breaking up and pixelating during live TV through my EE box, connected via WIFI. My WIFI speed is 500mb as tested via Speedtest on my mobile phone. It's been like this for months, some days worse than others. Unwatchable...

Connected - No Internet Access

Two weeks ago my home network suddenly started showing certain devices as 'connected / no internet access'. It seems to be affecting most devices on the network randomly, including phones (both iPhone and Androids), tablets, the Smart TV and my lapto...

Bill issue

Hello,I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. I’ve now had a text from EE saying that my auto payment failed when it seems it was through...

Hi I closed my account 2 months ago but you're still taking some random money from my account -1 month ago £ 16,this month £41 and I don't know why if I don't have ee account anymore

Payment Date Change Not Reflected

Hi,I changed my payment date from the 15th to the 29th via the EE app, and the change was accepted at the time. However, it’s still showing the 15th as my payment date and doesn’t allow me to make any further changes. Could you please explain why the...

Port Forwarding or UPnP

I've recently changed from BT hub (which worked fine) to EE hub and now have problems with security cameras.  Specifically with a Panasonic Home Network security system.  I've tried to connect under UPnP which is switched on in the EE hub, though the...

TNT Sport Activation Error

I have recently upgraded my phone and selected the TNT benefit. However, I am unable to activate TNT Sports. I am asked to enter my phone number followed by a code sent via text but every time I put them in it keeps coming up with an error message st...

Pocket Landline

Has anyone had their pocket landline service completely cut off without any warning?Our business has had no landline for 5 days and EE just say there is a “global issue”. No time frame of repair…This has wrecked my business and I am none the wiser as...

Roaming Australia

I’ve also been unable to use my mobile phone since arriving in Australia today. I’ve been in Bangkok for the last 3 days and used the phone there with no issues and set up the phone before leaving the UK for international roaming - including Australi...