Hi, I've not long bought the one off 250MB of data as I'm only 3 days off renewing on my plan (down to last 33MB!!). There seemed to be a problem when I bought it in that it didn't give me the option of buying it from the app (my normal/preferred method of monitoring my usage and, on the rare occasions I've run out of data in the past, is always how I've bought extra data before) but, instead took me to a sign in page with my email address (not my preferred method) where it did give me the option of buying it, which I did.
Another problem is that for a while, I've had a feeling that my home phone and supposed 'broadband'/wifi ISP (Virgin Media) haven't been supplying me with what they say they are but, have been 'piggybacking' (not sure if that's the right terminology) my mobile service onto theirs (they took my mobile number when I re-hashed my package at the last minute when they poached me back to them after I was about to leave just before the 1st lockdown in 2020 so that they could let me know when an engineer would be with me) and I've now amassed lots of evidence of this. The most definitive evidence I got was a couple of days ago (Weds, 15/02) when I went onto my app and it showed: under what I believe to be the Virgin Media logo as my having "Unlimited data" , which was definitely inaccurate. (I took a screen shot and will add asap)
Meantime, anyone any suggestions, please?
