excessive buffering

[smallville19791]

everything is all hard wired? backedup wireless. rebooted router had to reboot machine. but firecube is hard wired. Its **bleep**e everyday always buffers. EE router. portable 5G? is this just life? its poor? super fast never goes off.

Its the old style portable 5G routers. the new ones are super bad and dont support all my devices. IS there anything I can do? anything obvious I am missing? 

[Northerner]

Hi @smallville19791 

It depends on the location of your 5G router, network coverage and network status which you can check here: https://ee.co.uk/help/service-status

Thanks 

[Peter_W · Accepted solution]

Good evening @smallville19791.

I'd definitely recommend checking our status checker like @Northerner mentioned here, as this will highlight any potential issues in the area. 

It's also worth trying to move the router to a different location within the house to see if things improve, too.

This could be impacted by both interference from nearby devices, and also from its orientation to where the signal is coming from.

Peter

[smallville19791]

its congestition? 

[Rach_H]

Have you been able to try the advice that @Northerner and @Peter_W have advised @smallville19791?

Rach

[smallville19791]

it is buffering and going slow like crazy tnite. 10.02.2026. from 9:40pm. what are u talking about? its your service. I cant even get the TV on. 

[smallville19791]

took 35 mins to fix. double reboot router.