Won’t connect to network

[Christine612]

I upgraded earlier this month.   New device has arrived but I can’t connect the network to anything.  It picks up WiFi but then says no network!  

[Schockwave · Accepted solution]

Hello @Christine612 ,

Welcome to the community,

Did you insert the SIM card from your old phone, as that should work or were you inserting a new SIM card that came with your device? If the old SIM card works, no need to use the new one. It would help to have more information.

[Christine612]

Thank you so much. It said it came with a SIM card pre-installed so hasn’t thought to change it. Working now!

Sent from my iPhone

[Schockwave]

@Christine612 , glad I was able to help and you got it sorted, you are welcome. 

What the IPhone has, is the possibility of an E-Sim, but unless you have two different numbers, or are going on holiday, where you would want to use a local SIM card, I think you are best using a physical SIM card, that is my personal opinion, especially if your phone fails, you can then try the SIM card in another phone, for example.