Wifi key fotget/clean

[Nyxdead]

Hi EE Support, I need help with my EE 4G WiFi device. The sticker on the back is missing/damaged, and I don't have the default Admin Password or WiFi Key. Also, the device is showing 'No Service'. Could you please provide the default credentials for my device?

I connected it to the computer via the micro USB port and the admin password doesn't work. I also tested the IMEI serial number 1696 on the MYWIFIXXXX 4X phone, but it still doesn't work. What should I do now?

Model : EE704G

IMEI: ****************

[Mod edit: IMEI hidden. Kindly refrain from sharing your private details in public discussions.]

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[Chris_B]

@Nyxdead There is no default each device has its own unique information.  

[Alex_H · Accepted solution]

Hi @Nyxdead,

Welcome to the EE Community

As mentioned those models do have unique passwords that are only stored on the keep me card and the back of the battery cover, it is not something we are are able to provide if you no longer have those options. You can try admin as the default admin password if you have not already, but it is unlikely to be in use for this model. 

Alex

[Northerner]

@Nyxdead 

This is why you should have taken a photo as backup. The wear seems a bit odd. 

Try and recover the password from the image using AI.

You'll need to speak to EE CS on 150 and ask them for a replacement device.

Thanks 

[Nyxdead]

This is down to your company’s negligence and the poor-quality printing you use on the back of the device. When the device has been sitting unused in a cupboard for two years, the printing on the label has simply faded away, whether that’s due to heat or whatever else.

I have two other devices from different companies that I use at work and at home, from TP-Link and ZTE. Both of them have a protective layer over the label, so the printing can’t be damaged by heat or cold — you’d actually have to scratch it with a blade to damage it.

And now you’re telling me that you have no solution? So basically, I’ve just wasted my money and it’s gone straight in the bin. 😐🫤

[Nyxdead]

Mate, you’re right. I did have a backup photo of it, but unfortunately, I lost all my important data, including the password for this device that I had saved, because the HARD and CPU in my phone failed.

[Chris_B]

@Nyxdead  Can you then please explain why my 4 plus year old mobile router still has all the information on the back of it.  Nothing has faded it’s still perfectly legible.   It gets used occasionally so its does get handled but all still there.   It’s not a thermo heated transfer print as that would fade over time.      And just to let you know I work at a digital print company so this is my field of expertise,  for this to wear out it means it’s be handed a lot and I do mean a lot an awful lot.   There is also the keep me card that came with the mobile router that has all the information on it. That’s why it’s called the keep me card, it even says this on it.   It will not fade with heat ever.