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Using 5gee wifi aborad

leblah
Investigator
Investigator

‎08-09-2022 11:18 AM

Hi I'm going on Canada and I'd like to take my mobile broadband 5gee device. It is a business device and I see from here that you offer a Business Daily passport.

Roaming | International Business Mobile Plans | EE Business

To enable it I need to text PASSPORT to 150. However, I'm unable to send a text from the 5gee device. 

Can you advise what i should do

Thanks in advance

 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2022 11:25 AM

Most mobile routers do texts. Does it have an envelope LED showing on it?

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for the SMS section.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
leblah
Investigator
Investigator
In response to XRaySpeX

‎08-09-2022 02:40 PM

Thanks for your reply.

I have logged in but it only allows me to read messages and not send them.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to leblah

‎08-09-2022 02:42 PM

Duh! It only has a cut-down SMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to leblah

‎08-09-2022 02:55 PM

Hi @leblah,

Welcome to the EE Community. 🙂

Have you tried setting up the add-on in My EE?

James

0 Helpful
leblah
Investigator
Investigator
In response to James_B

‎08-09-2022 05:28 PM

Hi James, 

Yes I tried that but no luck.

In My EE on the Addons page there are two addons already applied. 1 is called Wifi Coverage Boost and the second is £2 per day for EU roaming.

Under the section titled "get more addons" there are no other available options.

 

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎08-09-2022 05:40 PM

Thanks for checking @leblah

I'd recommend getting in touch with Business Support who'll be happy to setup the passport for you.

James

0 Helpful