Unable to load EE Broadband added data to my EE mobile account

-Jules- · ‎08-01-2023

Frustration overload! Can anybody please advise me how to activate 138.9 (to be exact) of data that is currently sitting on my mobile device please? Due to an ongoing external broadband connection issue, EE kindly gifted me, a few times now, free mobile data. Now it's 10.40 Sunday night, I've run out of my contracted mobile data and the 'gifted' data won't load 😭 I can see it's on my account, anyone able to help me please?

@ITech

XRaySpeX · ‎09-01-2023

Where do you see the 'gifted' data on which account?

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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